National Park Travel, Inc. - Terms & Conditions

National Park Travel, Inc is a travel agency that specializes in national park vacations, and is not affiliated with the National Park Service or the authorized concessionaire of any national park. You will pay the lodging facility and/or activity vendor according to their policies. National Park Travel does not mark up any prices, and rates listed on this website do not include taxes or park entrance fees. Each lodging facility, tour operator, and activity vendor may change its rates without notice.

For our service, we charge a 10% non-refundable reservation fee based on the total dollar amount of the reservations that we make. The reservation fee, billed separately to your credit card under the memo of "National Park Travel", is only assessed if we are able to obtain the reservations you request. The reservation fee may increase if you add rooms, add nights, add activities, or otherwise increase the total dollar amount of your original reservation. The reservation fee is non-refundable and it is not reduced even if you reduce the length of your stay. Based on availability, you may be required to move between locations during multiple-night stays. If you need to cancel a reservation, you should contact us directly by calling our toll-free telephone number or replying to the confirmation e-mail you received from our office for an online reservation. National Park Travel is not responsible for room deposits and/or costs associated with a lodging or activity reservation. Any disputes over room or activity deposits must be resolved between you and the hotel facility, activity vendor, or concessionaire. We only cancel reservations that were originally made through our company.

If you submit an online reservation order form via our website, our office will send an e-mail confirmation within 48 hours except for reservation orders placed on Fridays or during a weekend, in which case you will receive an e-mail confirmation on the following Monday. The e-mail confirmation will be sent to the address that you provide on the online reservation request form. If you enter an incorrect e-mail address, then we will make an effort to confirm the reservation with you via telephone or postal service. However, if you provide an incorrect e-mail address on the reservation form and our office is unsuccessful in confirming the reservations by telephone or mail, you agree to not hold National Park Travel responsible. Once a reservation is completed, you may reply to the e-mail confirmation to request changes or cancellations. If you fail to select a specific lodging option, then we will automatically default your selection to "Any Location at the Park". You are responsible for reviewing the online order carefully before clicking on the button titled "Click Here To Process Your Reservation", which submits your reservation order.

An order acknowledgement is not a contract and does not constitute an acceptance of your order, but only a record of your offer to purchase a particular item at a particular price range. After you place an order, National Park Travel will determine whether or not to fill the order, and National Park Travel may refuse or limit your order for any reason. By placing your order, you agree to accept all terms and conditions set forth anywhere on this site, including the National Park Travel terms and conditions of sale. National Park Travel reserves the right to accept, refuse, or limit your order for any reason, including, but not limited to, the unavailability of a product, receipt of an incomplete reservation request form, or errors in the prices and product descriptions posted on this web site.

We operate as a national park travel agency, and are not a hotel, lodge, resort or activity vendor. Therefore, we cannot accept any liability for incidents occurring at the property or relocation due to the lodging facility or activity vendor over booking. National Park Travel shall not be liable to a customer for any delays in the performance of services hereunder or for any failure to perform hereunder if such delays or failure are due to strikes, inclement weather, acts of God, or other causes beyond the reasonable control of National Park Travel. National Park Travel's liability to any customer hereunder, if any, shall in no event exceed the total amount customer paid to National Park Travel hereunder. National Park Travel shall not be in any way responsible for claims or damages caused by customer, through fault, negligence or failure to perform customer's responsibilities, claims against customer by any other party, or any act or omission of any party furnishing services and/or products. National Park Travel is not responsible for anything related to your tours, rafting trips, horseback rides, equipment rental, or other tourist activities, including, but not limited to, guide negligence, mechanical problems, road conditions, or accidents resulting in property damage, injury, or death.

In the event that you dispute any charges for the services provided by National Park Travel, please contact National Park Travel by calling our office or by replying to the e-mail confirmation that you received from National Park Travel for an online reservation, and we will make every effort to resolve your concerns. If you and National Park Travel cannot agree on a solution and you choose to dispute any charges with your credit card issuer, you agree to pay all legal, collection and administrative fees or any other costs associated with collection of amounts due hereunder.

In chargeback attempts, National Park Travel will provide your credit card company a copy of the terms to which you agreed when making a reservation. National Park Travel also provides credit card companies with hard copies of the reservation form and information that you submit to our office. All online reservation forms are computer-stamped with the exact date and time of submission and the IP address of the computer from which the form was submitted.

Our reservations call center is open Monday through Friday from 9:00 a.m. to 4:00 p.m. (Mountain Time). By contacting our office and requesting that we make lodging, activity, and/or tour reservations on your behalf, you are authorizing National Park Travel to charge your credit card the non-refundable 10% reservation fee and agree to all of the terms herein.

Reservations can also be made online 7 days/week 24 hours/day by completing an online reservation form on our website. When you submit an online reservation request form via our website, you will receive an e-mail confirmation letter within 48 hours of submitting the reservation request form unless it is submitted on a Friday, Saturday or Sunday in which case a confirmation letter will be e-mailed on the following Monday. By clicking the submit button to send your reservation order, you are authorizing National Park Travel to make your reservations and charge your credit card for the non-refundable 10% reservation fee. In addition, you are aware of and agree to all of the terms on this page.

Xanterra Parks & Resorts: Xanterra Parks & Resorts is officially authorized by the National Park Service as a concessioner for in-park lodging, camping, and activity reservations at Yellowstone, Grand Canyon, Death Valley, Zion, Bryce Canyon, and Crater Lake National Parks. Xanterra Parks & Resorts is widely recognized as a leader in the national park concessions industry both in terms of quality guest service and environmental stewardship. As a responsible travel company, we want you to understand that our friends at Xanterra can also make your in-park reservations for you, and they do not charge a fee to do so. If you prefer to make your in-park reservations with Xanterra, please contact them directly at 888-297-2757 or visit their website at www.xanterra.com.